Job Description

Summary of Job Description

Responsible for the overall maintenance of the building. This position directs and works with property managers to successfully execute all engineering operations, including proper operation, maintenance, and repair of all HVAC, refrigeration, plumbing, electrical, irrigation, life safety, electrical and mechanical equipment/systems. Works to establish a safe and secure environment for all guests and associates. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

Work Hours

• Will be required to work flexible scheduled shifts based on business needs.
• Scheduling includes holidays, nights, overnights, and weekends depending on hotel events and functions.

Essential Job Duties

• Lead and execute all engineering and maintenance efforts.

• Develop, coordinate and monitor all guest rooms, public spaces, equipment, and PM programs to ensure the reliability, safety, and comfort of all staff and guests.
• Responsible for the overall management of Preventative Maintenance Program, HVAC, electrical, mechanical, plumbing, carpentry, chillers, cooling towers, chemical treatments, pneumatics, control systems, water systems, boilers, refrigeration, compressors, etc.
• Responsible for overseeing hotel renovation, capital construction, and major maintenance projects.
• Establish relationships and work closely with vendors and monitor vendors to assure quality, delivery, warranties, upgrades, etc. are consistently utilized.
• Manage emergency evacuation floor plans in departments, and fire, life, and safety detection/alarm device testing programs.
• Facilitate new hire training, and departmental training modules; continually monitor, evaluate, and revise training content to reflect changes in the process; address the needs identified by associates.
• Create an annual Capex budget and operating budget.
• Obtain property design and as-built drawings, specifications, submittal documents, testing & balance reports, commission documents, O&M manuals, and warranty information for all equipment and systems.
• Manages day-to-day operations, ensuring the quality and standards and meeting the expectations of guests on a daily basis.
• Select talented, qualified, and service-oriented individuals to embody the core values of the hotel’s culture.
• Review scheduling and staffing levels to ensure that guest service, operational needs, payroll, productivity, and financial objectives are met.
• Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs), and support the Peer Review Process.
• Ensures associates have supplies, equipment, tools, and uniforms necessary to perform their jobs.
• Serves as a role model to demonstrate appropriate behaviors.
• Carries out supervisor responsibilities in accordance with hotel policies and standard operating procedures.
• Train and develop associates on 4 Keys service standards, technical skills, standard operation procedures, and safety standards.
• Establishes challenging, realistic and obtainable goals to guide operation and performance.
• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Identifies and analyzes departmental operational challenges and facilitates the development of solutions to prevent reoccurrence.
• Celebrates successes and publicly recognizes the contributions of team members.
• Fosters open channels of communication between all employees.
• Participates in the performance appraisal system process, giving feedback when needed.
• Encourages and builds mutual trust, respect, and cooperation among associates.
• Follow all additional duties as assigned by management.

Job Requirements

• Understand the mission, vision, and goals of the hotel.
• Strong leadership skills and the ability to apply them in a dynamic environment.
• Comprehensive knowledge of elevator operations, maintenance, and inspections.
• Comprehensive knowledge of technology, including television, internet, phone system, etc.
• Work cohesively with co-workers and all departments as part of a team.
• Build morale and promote positive employee engagement.
• Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
• Ability to effectively present information to associates, management, guests, members, marina tenants, and the public in one-on-one and group situations.
• Ability to understand guest service needs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: selectserviceshr@kslresorts.com

KSL Resorts is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free

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