Job Description

Job Description

Job Description

GENERAL PURPOSE: This position is part of the Zoo Management Team and under the supervision of the Zoo Director. The primary role is management of Guest Services operations for the Roosevelt Park Zoo; supervises and schedules assigned personnel. Responsible for on-site retail operations and accurate accounting and reporting of revenues. Coordinates on-site visitor engagement services, activities and rentals. Recruit and coordinate internship program. Coordinate a strong volunteer program including but not limited to volunteer groups and individual volunteers.

PRIMARY DUTIES AND RESPONSIBILITIES:

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Count & balance daily receipts from admissions, concessions, gift shop, train, giraffe feeding, etc. and ensure start-up money for all bags is accurate.
• Assemble paperwork for daily receipts and have it at the park office.
• Schedule, set-up, and facilitate all facilities rentals and utilize assistance from guest service staff members to provide necessary support for the success of zoo rental, including event support, set up, tear down, and clean up needs.
• Hires, trains, supervises, and monitors the performance of assigned seasonal personnel; prepares employee work schedules and assigns work duties.
• Supervises, manages and coordinates Guest Service operations (gift shop, admissions, train and concession stand operations).
• Procures all merchandise sold in Gift Shop and concessions.
• Procures office supplies along with paper products for restrooms and cleaning supplies.
• Maintain uniforms and outerwear for new staff and existing staff on an annual basis.
• Assists groups in organizing special events conducted onsite at the Zoo’s facilities.
• Coordinates Group & Day volunteers to assist with zoo maintenance efforts.
• Work with GMZS E.D. on events, corporate membership rentals, and gift shop related issues.
• Understand and Maintain the RecTrac POS system used in admissions & concessions.
• Maintain a working knowledge of the Clover POS system used in the gift shop.
• Coordinate programs for zoo exhibit signage, sponsorships, and memorial benches.
• Provide public presentations in the community whether general Zoo information or on specified topics such as our intern program, volunteer opportunities, conservation awareness or animal outreach encounters
• Work front end admissions, gift shop, or concessions as needed or required
• Understand, participate in, and help enforce protocols outlined in the Zoo’s Risk Management Plan.
• Performs other duties as assigned or required.

ADDITIONAL DUTIES

• Must be able to work in a cooperative relationship with Zoo Management Team
• Provides aid to GMZS Executive Director and board members for various special events.
• Assemble gift baskets for donations and/or donor recognition

MINIMUM QUALIFICATIONS:

Education and Experience:

Bachelor’s degree in business administration, or a related field, AND preferred two-years’ experience in supervisory role; OR an equivalent combination of education and experience.

Required Licenses or Certifications:

• Must possess a valid North Dakota Driver’s License.
• Serve Safe Certification is required.

Required Knowledge of:

• Principles and practices of retail operations
• Overseeing admissions, concession stand, and gift shop operations.

• Purchasing supplies and maintaining supply inventories within designated budget.
• Organizing special events and coordinating volunteer workers.
• Supervising, leading, and delegating tasks.
• Accurate accounting of practices

Work Environment:

• Work is performed in and around zoo facilities.
• Some travel is required for programs and professional development.
• Must be able to lift 25lbs.

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