Job Description

Job Description and Duties

Why Join DHCS?

The DHCS Enterprise Strategy and Services Branch has a great opportunity for an experienced IT professional with a broad and varied technology background to proactively and holistically lead and support enterprise architecture activities that guide the development and management of a portfolio of solutions. If you love challenges and want to put your critical thinking, strategic and problem solving skills to work, this could be the opportunity you seek.

About this Role:

Under the general supervision of the section chief, Information Technology Manager I (ITM I), the Vendor Performance Analyst is responsible for overseeing and managing the performance of vendors to ensure they meet or exceed contractual obligations and service level agreements. This role involves developing performance metrics, conducting regular evaluations, and fostering strong relationships with vendors to drive continuous improvement and operational excellence. This position requires extensive knowledge of IT vendor management practices to ensure that vendors are performing as expected, and aligned with DHCS' IT strategy. This role is important in maintaining DHCS' overall performance and efficiency. The duties for this position are focused in the Business Technology Management and Information Technology and Project Management domains.

You will find additional information about the job in the .

Working Conditions

This position is currently a hybrid telework position and you will be required to come into the headquarters office twice a week. In-office days will be at the discretion of your manager in accordance with DHCS guidelines. You may also be required to work in the office occasionally and/or travel to support the needs of Enterprise Technology Services and to attend mandatory meetings. The remote status may be subject to change.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• The ability to analyze data, identify trends, and derive actionable insights is essential
• Experience with project management and contract management can help in overseeing vendor performance improvements initiatives and ensuring the project stay on track
• Understanding best practices in vendor management, including performance metrics, contract management, and risk assessment
• The ability to address and resolve performance issues or discrepancies with vendors is vital in maintaining effective vendor relationships
• Effective communication, business acumen, decision making, problem-solving skills, excellent customer services, organizational skills with attention to details
• Ability to work independently and as part of a team, making sound decisions while in a fast-paced environment with tight deadlines and routine changes in priorities and assignments
• Ability to develop and foster good working relationships and provide excellent customer service to internal and external stakeholders

• Ability to develop processes and procedures
• Experience working with control agencies
• A strong ability to research, understand, interpret, and articulate applicable laws, rules and regulations. Able to provide clear, concise, and effective written action and documentation to support decisions
• Experience in managing large IT projects and vendor performance management.

Benefits

DHCS is dedicated to creating an innovative workplace for its team members that is inclusive, diverse, and interactive! Here are a few of the ways we stay engaged with our team:

· Continuous and ongoing training
· Diversity, Equity, and Inclusion program activities
· Employee Assistance Program (EAP)

Additionally, as a team member of the State of California, you may be eligible for many benefits, such as:

• Alternative work schedules
• Flexible work hours
• Remote work options
• Medical benefits, including health, dental, and vision insurance
• Paid holidays: 11 paid State holidays, 1 personal paid holiday, and 2 professional development days.
• Pension where employees contribute monthly, as does the Department
• Health insurance in retirement
• Employee Assistance Program
• Loan forgiveness under the federal  Public Service Loan Forgiveness Program

Full benefits information can be found on CalHR's California State Civil Service Employee Benefits Summary

provides more information about our commitment to serving Californians and organizational excellence.

Completing the application

A completed state application (STD. 678) and any documents list under “Required Application Documents” must be submitted with your application package. Applicants who are relying on additional documentation (e.g. transcripts, copy of degrees, certifications, licenses, etc.) in order to prove that they meet the minimum qualifications listed in the Classification Specification must submit those documents with their application package. Failure to submit these documents may result in your application being disqualified. Applications must include a description of the duties performed for each position held; reference to a resume in place of a description of the duties performed will not be accepted.

Here is the link to the exam bulletin for CLASSIFICATION

If applying electronically, please note that CalCareers no longer allows applicants to withdraw their applications. If you need assistance to withdraw your application, please contact the Recruitment Section at  Recruit@dhcs.ca.gov

For all other questions regarding your CalCareer account, please contact CalHR’s CalCareers Unit at (866) 844-8671 or  CalCareer@calhr.ca.gov

Simple Application Steps

If you are interested in this position, complete the following simple steps:

1. Review the education and experience minimum qualifications (MQ’s) of the See the Minimum Requirements section above.

2. Complete the state application by clicking “Apply Now” above. See below for detailed application instructions.

3. Submit your application package with all required documents - see the "Required Application Package Documents" section below.

4. Once you have applied, take the 

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  Your Statement of Qualifications (SOQ) serves as documentation of each candidate’s ability to present information clearly and concisely in writing. We request that you refrain from using Artificial Intelligence assistance while crafting your response. This allows us to evaluate and comprehend your personal writing style, communication skills, and abilities accurately.

  The SOQ must be typed, no more than one page (1) in length and 12 pt. Arial. The SOQ must address the following:

  Can you provide an example of how you’ve developed or refined performance metrics?

  •Discuss any experience you have in creating or improving performance metrics to better evaluate vendor effectiveness.

Job Tags

Holiday work, Permanent employment, Full time, Contract work, Remote job, Flexible hours,

Similar Jobs