Job Description

Role: Mid-Level Salesforce System Administrator

Title: Salesforce System Administrator

Department: IT – App Dev – Business Analysis

About the role:

As Mid-Level Salesforce Administrator, you’ll play a vital role at Addison Group. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to us; therefore the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

We are looking for someone with a good understanding of the Salesforce platform, who can understand both our current setup and our business objectives, to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact. The Mid-Level Salesforce Administrator will be the sole administrator and will report directly to the Senior Director, IT Business Analysis.

This is a varied business facing role, with the following responsibilities:

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.
• Sandbox environment management
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.
• Identify unused or underutilized platform features
• Create a platform roadmap and define priorities, liaising with stakeholders.
• Data management to improve Salesforce data quality, implementing rules and automation as needed.
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• User support tickets
• Monitor and improve user adoption.
• New user and ongoing user training
• Technical documentation
• Working with integrated applications including

Qualifications and Background

Required:

· Strong Salesforce product knowledge and at least 2+ years’ of Salesforce Administration hands-on experience with Sales Cloud or your Salesforce product

· Trailhead Badges/Super Badges -

Desirable:

· Certified Salesforce Administrator

• Bachelor’s/Postgraduate degree, or professional qualification

Knowledge, Skills, and Abilities

Required:

• A proactive attitude to platform enhancements
• Designing scalable, best practice solutions 
• Excellent relationship-building skills
• Ability to liaise with stakeholders at all levels.
• Translating requirements into technical solutions
• Effect at communicating with key stakeholders and end users
• Technical documentation
• Available and responsive to questions
• Experience implementing Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.

Desirable:

• Demonstrates continued personal/professional development. 
• Active in the Salesforce community

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