Position Title: TO021 Desktop Support Analyst ( Service Desk Specialist )
Location: Hybrid (three days in office and two days telework) Location 14501 Sweitzer Lane Laurel MD 20707 Hours between 7am to 7pm.
Period of Performance: Two year
The IT Desktop Support Analyst provides first and secondtier support and customer service for technology issues. The responsibilities include responding to technical support incidents and requests as well as performing troubleshooting procedures and solving technical problems with computer hardware software components and network connectivity. This includes but is not limited to desktop PCs laptops tablets cell phones scanners printers and various commercial software applications.
Duties / Responsibilities
Provides hardware software network problem diagnosis and resolution via telephone or onsite for end users.
Provides application support on all Endpoint (desktop tablet smart phones etc.) platforms.
Installs repairs and supports all endpoint devices applications printers faxes and other office equipment.
Works and follows up with other technical staff members within IT Team to ensure the assigned tasks are completed.
Contributes information for IT FAQs knowledgebase and instructions to address commonly experienced technical issues related to configuration hardware networking and applications. Develops and executes documented repeatable processes to troubleshoot desktop services and systems and recommend improvements.
Maintains an inventory of IT related assets including hardware and software on each desktop computer system.
Identifies recurring incidents and trends and escalates appropriately.
Interacts with customers via multiple communications methods per established customer service and quality guidelines.
Ensures that requests for assistance are properly logged assigned and responded to in a timely manner and according to set Service Level Agreements and procedures. Followsup on support
Preferred Experience/Qualification/Knowledge Skills
Education: High School degree or equivalent; an Associate degree preferred.
b.General Experience: 3 Years
c.Specialized Experience Experienced in Active Directory Windows OS SCCM ITIL Methodologies
d.Skillset
Working knowledge of remote connectivity tools (SCCM Maas360 Azure Intune).
Working knowledge of installing configuring and troubleshooting computers in a managed windows network environment.
Knowledge of computer hardware and software as well as general office equipment including copiers faxes scanners tablets Smart Phones etc.
Knowledge of all Microsoft systems and Microsoft Office (including Outlook) including installation and configurations management.
Strong customer service skills with the ability to troubleshoot moderate to complex issues.
Strong analytical and organizational skills with the ability to manage
4 Reasons to Join Volitiion IIT Inc.: 1. Our Commitment to You We offer competitive pay multiyear projects and a list of exciting clients. 2. WorkLife Balance We work hard; we work smart and have quality time for family and life. 3. Our Mantra We treat our consultants the way we want to be treated: with integrity professionalism and trust. 4. Career Development We help you meet your career goals and continuously support your efforts to build your skillset. Check out our Referral Program! Volitiion IIT Inc will pay you up to $1000 for every qualified professional that you refer and we place. If you see a position posted by Volitiion IIT Inc. and know the perfect person for the job please send us your referral. Volitiion IIT Inc. is an Equal Opportunity/Affirmative Action Employer.
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