Genesys Contact Center Reporting Analyst Job at Global Soft Systems, Remote

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  • Global Soft Systems
  • Remote

Job Description

Genesys Contact Center Reporting Analyst

Remote

Duration: 6-12 Months

Description:

We are seeking a Reporting Analyst with advanced knowledge of Genesys Cloud CX reports and dashboards. The ideal candidate will have experience in designing and developing Tableau or PowerBI solutions, with a strong background in contact center reporting concepts, as well as expertise in big data, noSQL, and SQL data query/extraction coding. 7 years of experience resource.

Key Responsibilities:

  • Develop and manage native Genesys Cloud CX reports and dashboards.
  • Design and develop reporting solutions using Tableau and/or PowerBI.
  • Conduct data query/extraction coding using big data, noSQL, and SQL technologies.
  • Collaborate with various teams to ensure reporting solutions meet business requirements.

Required Qualifications:

  • Experience: Advanced knowledge of Contact Center Reporting and dashboards, including Genesys Cloud CX.
  • Skills: Proficient in Tableau and/or PowerBI design and development.
  • Technical Skills: Experience with big data, noSQL, SQL data query/extraction coding.
Preferred Qualifications:
Experience in developing complex reporting solutions for large data sets.

Job Tags

Full time,

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