Contact Center Support Specialist Job at Fiserv, Marietta, GA

ZWpFSkJSdnFiVDRlZnNkc09ETis5dWxGbkE9PQ==
  • Fiserv
  • Marietta, GA

Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Contact Center Support Specialist

What does a great Contact Center Support Specialist do at Fiserv?
You will work directly with customers and have an opportunity to troubleshoot remote deposit and digital check scanner products. You'll have frequent contact with external customers, vendors, and internal team members. You will support high call volume caseloads and will have an opportunity to ensure a customer experience and order success.
For internal purposes, the business title for this position is Contact Center Tech Specialist.

What you will do:
• Provide escalation level technical support.
• Respond to inquiries that are highly complex in nature and diagnosing issues.
• Support application, IT hardware and software products.
• Handle problem recognition, research, isolation, and resolution steps.
• Own issue resolution and coordination with external resources including product development and external software and hardware partners.

What you will need to have :
• Minimum 1 year of experience in a technical support role
• Experience installing and troubleshooting software or hardware
• High school diploma or equivalent

What would be great to have:
• Experience providing support via remote desktop
• Knowledge of firewalls and drivers

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.

Job Tags

Local area,

Similar Jobs

The Global Investigative Journalism Network

Engagement Editor Job at The Global Investigative Journalism Network

 ...This is a remote full-time position with the nonprofit Global Investigative Journalism Network (GIJN). Applicants must have a solid understanding of investigative and data journalism, as well as experience and strong skills in research and writing. GIJN is an association... 

Enterprise

Accounting Intern - AZ Job at Enterprise

 ...Overview Enterprise Mobility Group Headquarters for Arizona (Chandler) has an opening for an Accounting Intern for the Fall of 2024! Gain real-world business, accounting, and financial training that will teach you all aspects of financial management pertaining to running... 

Malloy Ford Charlottesville

Parts counter person Job at Malloy Ford Charlottesville

We are a growing company and looking to add an experienced parts counter professional. We offer competitive wages and benefits and a enjoyable work environment. an ideal candidate would have 2-3 years experience in parts sales. So if your looking to make a change send in... 

THOR Solutions, LLC

Navy Financial Analyst Job at THOR Solutions, LLC

 ...expenditures against sponsor goals and established Department of the Navy benchmarks. Perform fiscal year closeout and startup analyses...  ...critical support across the Department of Defense, federal civilian agencies and commercial maritime industry, worldwide. THOR provides... 

Legacy Care

Licensed Clinical Social Worker (LCSW)-Part... Job at Legacy Care

 ...Responsibilities Provide compassionate and personalised clinical social work services to patients in a post-acute setting Collaborate...  ...Work (MSW) degree from an accredited institution Valid LCSW license in good standing in Virginia Proficient in the use of...